Cancellation, Refund & Return Policy

Effective Date: 1st November, 2024

At Talking Bhagavad Gita (TBG), we strive to ensure a seamless shopping experience for our customers. However, if you need to cancel an order or request a refund or return, this policy outlines the terms and conditions that apply.

1. Cancellation Policy

1.1 Before Order Dispatch:

• Orders can be canceled within 24 hours of placing the order or before the item is dispatched, whichever is earlier.
• To request cancellation, please contact our customer support team at store@talkingbhagvadgita.in with your order details.

1.2 After Order Dispatch:

• Once the order has been shipped, cancellations will not be accepted. You may refer to the Return Policy for further options.

2. Refund Policy

2.1 Eligibility for Refunds:

• Refunds process: The refund process shall be initiated only after the package is physically received back at the company.
• Canceled orders before dispatch.
• Orders returned due to incorrect, defective, or damaged products.

2.2 Refund Process:

• Refunds will be processed within 10–15 business days after the request is approved.
• The amount will be credited to the original payment method.
• For International refund, all shipping cost will be bourne by the customer.

2.3 Non-Refundable Scenarios:

• Products damaged due to misuse or mishandling.
• Products returned without original packaging or missing accessories.
• Items not eligible for return (as mentioned below).

3. Return Policy

3.1 Return Eligibility:

• Returns are accepted only for:
• Products that are defective, damaged, or incorrect.
• Returns requested within 7 days of delivery.

3.2 Return Process:

• To initiate a return, contact our customer support team with the following details:
• Order number
• Reason for return
• Images of the product and packaging (in case of damage or defect).
• Once approved, a return authorization will be provided, along with instructions for returning the product.

3.3 Return Conditions:

• The product must be unused, in its original condition, and accompanied by all accessories and packaging materials.
• Returns will not be accepted for:
• Items marked as “non-returnable” on the product page.
• Products damaged due to customer negligence.

4. Replacement Policy

• In cases of defective or damaged products, we will offer a replacement if the same product is available.
• If a replacement is not available, a refund will be initiated.

5. Shipping Charges for Returns

• The customer is responsible for return shipping charges.

6. Contact Us

For any questions or assistance regarding cancellations, refunds, or returns, please reach out to our customer support team:

• Email: support@talkingbhagvadgita.in
• Whatsapp Support: +91- 92896 52395
• Hours of Operation: Monday to Friday 10AM- 5PM

7. Changes to Policy

TBG reserves the right to modify this policy at any time. Changes will be effective immediately upon posting to this page.